Refund policy

 

Our refund and exchange policy are designed to ensure your satisfaction with your purchase. Please take note of the following key points:

  1. Eligibility for Refunds:

    • Refunds and exchanges are accepted within 30 days of purchase.
    • Items must be in original, unworn, and unwashed condition.
    • Personalized or custom-made items are exempt, unless there is a manufacturing defect or error on our part.

  2. Initiating a Refund:

    • Contact our customer support team with your order details to request a refund or start the exchange process.
    • Additional information or proof of purchase may be required.
    • Refunds will be issued to the original payment method.

  3. Return Shipping:

    • Customers are responsible for refund and exchange shipping costs, unless there is a manufacturing defect or error on our part.
    • We recommend using a trackable shipping method.

We strive to process refunds and exchanges promptly and ensure your satisfaction. If you have any further questions, please contact our customer support team for assistance at aptitudeathleticsllc@gmail.com